Frequently Asked Questions

Do you offer other hair textures?
Yes. Additional hair textures may be available. If you are looking for a specific texture that is not listed, please contact us to confirm availability and options.

Is this hair for purchase only or does it include installation?
The Retreat Hair Collection offers hair for purchase only. Installation services are booked separately through The Retreat Beauty Studio.

What type of hair do you sell?
Our bundles are carefully selected for quality, softness, and seamless blending. Each texture is designed to provide a natural look with consistent movement and a polished finish.

How many bundles will I need?
The number of bundles needed depends on your desired fullness, length, and style. Most styles require two to three bundles. For fuller looks or longer lengths, additional bundles may be recommended.

Can this hair be colored or styled?
Yes. Our hair can be styled and customized by a professional. For best results, we recommend consulting a licensed stylist for any chemical services.

How long does shipping take?
Orders typically ship within five to seven business days. You will receive tracking information once your order has been processed.

Do you offer local pickup?
At this time, all hair orders are shipped. Local pickup is not available.

Do you accept returns or exchanges?
Due to the nature of hair products, all sales are final. Please review your order carefully before purchasing.

How should I care for my bundles?
Proper care is essential for longevity. We recommend gentle cleansing, conditioning, and storing hair properly when not in use. Detailed care guidance can be provided upon request.

What lengths are available?
Available lengths are listed on each product page and may vary by texture and color.

How much does each bundle weigh?
Each bundle weighs approximately 3.5 oz (100 grams).

Is the hair true to length?
Yes. All hair is measured while straight to ensure accurate length.

Can I mix textures or colors in one order?
Yes. Multiple textures or colors may be selected in a single order, based on availability.

How long does the hair last?
With proper care and maintenance, our hair can last up to 12 months or longer.

Will blonde hair require toning?
Blonde hair may require toning depending on your desired shade. We recommend consulting a licensed stylist for color adjustments.

Does the hair shed or tangle?
Minimal shedding and tangling may occur, which is normal for all hair extensions. Proper care helps maintain longevity and quality.

Can I cancel or change my order after purchase?
Orders cannot be changed or canceled once processing has begun.